CK
C K

1 reviews | Active since Jan 2016

06 Dec 2016, 11:17

Poor service

<p>Hi</p> <p> </p> <p>I have called 2 times to resolve a matter only be told that they are high call volumes and can't assist and someone would call me back. </p> <p>I received an sms that my debit order did not go off, I've attached the sms which I do not understand why as they were and still are funds available. </p> <p>For a business decision this service is rather poor and can only imagine what stories I would get if there were a claim in the interim. I've tried to rectify this matter but Miway is really not providing any assistance. </p> <p>Reference for my 2nd call ********** 811</p> <p>My number is ********** 729</p> <p>My ID nr is ********** 577072. </p> <p> </p> <p> </p> <p>Mash Kalenga</p>

0
Replies (2)
MiWay Insurance
MiWay Insurance's reply06 Dec 2016, 11:25
Official

Thanks for your comment, we have passed your message on to our team. Someone will be in touch to assist you.

Best regards,
The MiWay Team

Best regards,

MiWay Insurance
MiWay Insurance's reply07 Dec 2016, 10:05
Official

Thanks for giving Lebo a chance to step in and assist you. We’re so sorry to hear that your recent service experience has left you feeling let down and undervalued! Please be assured that this is not the kind of service we aim to deliver.

Please shout if there's anything else we can help with.

Best regards,
The MiWay Team

Best regards,