Poor service

The Miway toll free number is no longer in service and Miway is aware of it, yet the number is still advertised as the 'go to' xontact number. I contacted Miwat on the Toll free number this morning 4 July 2023 (also several times in May) and the system response was that the number does not exist. I managed to contact them using the land line number. Because Im a pensioner using pre-paid airtime on a cell phone, I requested that Miway call me back. I was told that my request would be forwarded to the clains department and they would call me back on my number. That was at 9am this morning. It is now almost 1pm and Im still waiting for a response.