Poor service

On the 31st July 2021. My car was involved in an accident which was not my fault and the other party had agreed that his insurance will cover the cost. My was towed from the accident scene to my house the very same night, three days later the car was taken to Richards Bay Panels Beaters.

A lady by the name of loreal was in contact with me first from miway. There was a probably with the vehicle group type for car hire, which I then received car hire from Avis on the 6/08/2021 and to return 06/09/2021 because miway was not going to cover the costs. On the same day another person (kefiloe) from miway contacted me. A few days later, she dissappeared and gave me another person's email address. On the 31/08/2021 I then was told to wait for loreal to be in contact with me again.

In September my premium increased by R800, and there was communication problems between the miway to me. On the 28/09/2021 I was then in contact with a guy named Thesan from miway and he was of huge help, he communicated and explained everything then was going on at the time.

October/November : the problems starts. Between the panel beaters and the insurance, I really do not understand what was happening. The panels beaters claimed that the insurance declined some parts of the repairs, and the insurance claims that it was approved. A lady by the name of Cindy was getting me a courtesy in October, 4 months I'm still waiting.

December : The panels beaters told me that my car would be ready before they close for the festive season however one week before they closed I called them and they said I would only get my car when they reopen in January. My father went to Richards Bay Panels Beaters on the very same day and they had told him a different story, that the car would be ready by "Friday"(Not sure If that was a ***ist) however the car was not ready.

January : the panels Beaters said they was waiting for a part for the gear box and that the car is ready and they just need that one part and my vehicle is good to go. Two weeks later the part arrived the sorted it out and told me that they doing wheel alignment and taking it for a test drive. Days later they tell me that the power steering has a problem and they need to order another part and get that fixed. Once that's done then the car is finally mine.

February : no feed back so I called the panel beaters and you would never believe now that the whole car is back in one piece everything is done. They going back into the gearbox because 2nd gear isn't taking. Miway had called me however no positive feedback.

It's been 7 months. My vehicle was not even a year old when the accident happened. I have been calm and patient however now my patients has ran out.