Poor service

<p> I have tried for the past month to try and sort my son car out in stead Miway just increased the premium??? I made numerous calls and today after i spoke to a Manager and Senior assistant they promised to phone my son after 5 and to phone me to make sure the car will be sent to a competent centre to issue the necessay certificate correct with no avail!!! After Miway confirmed they received the inspection certificate??? No one phoned my son nor me!!! will go to another insurance asap and i will go to the ombudsman for my refund of the joining fee of R270. I received 3 emails today with different info! I was send for a 2nd time for inspection to another centre when we were told they must take the car apart? For a factory fitted immobilizer? And we must pay for the labour? Obviously i did not stay! But my installment was increased without discussing anything with me???