poor service

On 8 March 2015 we had a mechanical breakdown with a Miway insured vehicle just outside of Howick on the N3 towards Jhb, We stay in Springs still 400km to go and because it was only ladies (myself and my daughters) in the car I immediately phoned Miway to assist at 17h15.I was assured we will be helped within no time. I was told that we will be able to get a rental car to get us back to Springs and the vehicle will be towed in for us. I was asked for the road mark number and despite the fact that it was storming outside I walked about 50meters to get the details. I told the call taker firstly that we could not get the vehicle properly out of the road and secondly that we are ladies only and thirdly is standing on a bend and the trucks is passing us on high speed. A long time went passed and I was called back by Miway to say they are battling to find a tow truck in the area. Do they not have registered people on standby all the time in all the areas. Another tow truck stopped and we phoned Miway but they refused for him to assist us. We was only assisted 5 hours later and was told Miway call centre gave wrong land mark numbers as well as NO RENTAL VEHICLE avail in that area.