SM
Shimane M

1 reviews | Active since Jun 2016

09 Jun 2016, 09:46

poor service

<p>its been weeks now since i made a claim with miway but im not getting any help and no one is bothering to give me feedback regarding the progress the stutus of my claim . now and then i have to call them and everytime i call they give me a diffent story . first i was told that the person dealing with my claim is on leave. the next thing the claim is with the accessor, when i call again i was told a different story , yesterday i call was told they waiting for a signature. this is not accepatable because every month they deducting money from my account but i cant receive help when i need one . this is unacceptable and frastrating . claim no c***</p>

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Replies (1)
MiWay Insurance
MiWay Insurance's reply13 Jun 2016, 10:19
Official

Good day Shimane,

We need to sincerely apologise for the hassles you experienced and we assure you that it is never our intention to frustrate you in any way!

Nonnie has since stepped in to get to the bottom of what happened, and we confirm that we have authorised your claim!

Please don’t hesitate to give us a call if you need any further assistance!

Kind regards,

The MiWay Team