PM
Phindile M

1 reviews | Active since Feb 2022

08 Sept 2024, 09:44

Poor Service

Third-Party Claim I recently experienced extremely disappointing service from Miyway while handling a third-party claim. From the outset, the process was frustratingly inefficient and poorly managed. Firstly, communication was severely lacking. I encountered long delays in receiving No updates and struggled to get clear, consistent information from representatives. When I did receive responses, they were often vague and unhelpful, leaving me more confused than before worse is that the policy holders vehicle has been fixed leaving mine unattended. Additionally, the claim handling is sluggish. What should have been a straightforward process dragged for months with minimal progress. This lack of urgency and organization only compounded my frustration.Furthermore, the representatives that is allocated my case and I interact with seemed poorly trained and unempowered to resolve issues. There was a telephone conversation where she asked my i did not claim from my own insurance. Each call felt like starting from scratch, as I had to repeatedly explain my situation to different people. Overall, my experience with Miyway is deeply unsatisfactory. The inadequate communication, slow claim processing, and unhelpful service representatives have left me thoroughly disappointed. I would caution anyone considering their services to be wary of these potential issues.

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Replies (2)
MiWay Insurance
MiWay Insurance's reply08 Sept 2024, 09:45
Official
We love winning when it comes to service. Our sincere apologies about the frustrations that have resulted from this! Your message is with the right team and someone will be in touch soonest to see how we can turn things around for you.

Best regards,
The MiWay Team
PM
Phindile M's update20 Nov 2024, 22:39
Reviewer Update
Till date my case has not been resolved and I've lost hope that this matter will be put to rest. All the delays that Miway has given me it shows that they lack empathy and values , it's now a 5th month I'm paying for a vehicle that I cannot drive because Miway decided to let me suffer because I am not thier client and as a Third-party I'm disappointed