Poor service

To whom this my concern. so last week 26-04-2016 I was calling the call centre to assist with my premium and cover, so an advisor answered and said that they will call US!!! , and resolve the problem we are experiencing after holding on the line for like 23 min wasting my airtime(this also happened more the one occasion ) .... this "so called qualified service consultant/sales person/client care advisor" did not even try and make a phone call to me or my hubby this is now day number 9 and still I'm waiting. What poor service /client service can one give this is pathetic ,I pay my car insurance every month and this is what I get several times now ARE YOU KIDDINGGGGG MEEEE. the impression I'm getting just by simply not returning a phone call as stated by advisor that they will MAKE SURE that we get a CALL and the assistance we require is not followed ,then I don't even want to know how a claim will be paid out. I'm considering CANCELLING my policy ASAP and moving to a company that does not have such pathetic client service THAT WILL ACTUALLY CALL ME BACK OR ASSIST ME ON THE SPOT, looks like the staff at Miway likes giving loses to the company by ignoring their clients. hope the service overall will be corrected as this is a FSP and the representatives is not doing what is expected from them.