Poor service

Ive put in a claim for my phones that fell and broke on the 15/06/2021.On the 21/06/2021 insurance picked up and assessed. I'm without a phone for the past week and neither has insurance repaired my devices yet nor even just pay me out on the repair amount so I could go get a new device. On top of it, my assessor is never available when I call him nor his manager. His name and contact details is Tshepo Temane and his manager is Ashik Ramnarain on contacts *** and *** with reference number C******. I'm loosing out on a lot of business as a result of not having a phone and not running business as usual