POOR SERVICE

i am not happy with the legal team that handles the third party recovery claims at MIWAY, On the 17th of October 2018 my car was bumped by rental car at the back while i was waiting at the robots , MIWAY started to deal with this matter since from October 2018, they dont give me any progress on the case i have to be the one who always call them and be told that investigations is on process with the third party legal department and at first JUSTIN SMITH told me that it will take maximum of 90 days for the third party to respond, today he says the legal party from the third party need certain information from me, he promised to send a form that i must complete that information ,while i m still waiting for send the form he send an email to say it is no longer important to complete that form ,lets give the third party more 60 days to investigate. what the hell is that how long do i have to wait for all this extended days now i m getting furious about the whole thing. next time when i call i dont know how many extra days again am i have to wait . i see that MIWAY is doing nothing about my case since there is no progress instead JUSTIN keep on lying to me. when i call the third party to confirm if indeed MIWAY did send the claim for my car, they say the recovery claim has not yet received on their side for the car reg number that i give them but when i call MIWAY for follow-up i m told different story that the claim went through. i think if MIWAY is unable to deal with access recovery claims since i feel that they failed me, they should just tell clients direct and not keep on lying.