1 reviews | Active since Mar 2016
POOR SERVICE
Called Miway insurance today, they did not respond back . Tried calling since 15:15 today and the call center agents did not help me in any way. Highly frustrated with Miway call center agents. I am unable to go anywhere as my cars are inside the garage, and i am told that i will not be able to get assistance since Monday. When they eventually put me thru to home assistance, i was told that they cannot help unless its an electrical fault. i told them that i will be prepared to pay the service provider, if it is not covered by Miway. In spite of the 7 calls i made, no agent called me back. I missed a function today, as i was unable to get my car out the garage. i am disillusioned by the general apathy of your Miway staff. <br> <br> Please can you respond back immediately as this is an urgent claim submission. They have still not responded to my claim submission. I am awaiting feedback as i have logged an online claim<br> <br> Regards<br> unhappy client
We hear you and we understand your frustrations and we're so sorry for the lack of service you experienced!
Tebogo has since called to discuss your concerns with you in more detail. Please be assured of our commitment to get your claim finalised ASAP, and please let us know if you need any further assistance in the interim!
Kind regards,
The MiWay Team
We hear you and we understand your frustrations and we're so sorry for the lack of service you experienced!
Tebogo has since called to discuss your concerns with you in more detail. Please be assured of our commitment to get your claim finalised ASAP, and please let us know if you need any further assistance in the interim!
Kind regards,
The MiWay Team
