POOR SERVICE

During the month of February 2016 a claim of pothole damage of my two tyres was submitted to Miway and I was sent to Star Centre in East London for vehicle assessment. The claim was approved on the 22 February 2016 and on the email of approval I was informed that Star Centre will contact me to make necessary arrangements. I have not been contacted by Star Centre up to date. I had to call Star Centre this morning and I was told that they don't have an approved claim concerning my vehicle registration number and I had to call Miway claim section. The lady that assisted me from the claim section confirmed that the claim was submitted to Star Centre on the 22 February 2016 and she said I have to again contact Star Centre. I complained of being tossed from pillar to post because I don't understand why Miway cannot clarify this with Star Centre and inform me after that so that I can be able to be assisted because I don't have any contractual obligations with Star Centre but rather with Miway.