Poor Service

I have been insured with MiWay for 3years now, for the very first time I have claimed. I lost my Diamond in my wedding ring on Friday 10th of August 2018, I claimed online on Friday night and received an email that a Agent will call me soon. Monday 13th of August still no phone call, I called in to find out what is happening to my claim only to find out what documents I will need to send through and I also tried calling the Claims advisor that was allocated to my claim with no answer to call and no call backs, Tuesday 14th of August I send through documents, the only thing I have been receiving from Miway is emails that someone will contact me soon. Miway advertises that they are so good on but yet not good when it comes to claims, they are so quick to debt your account, until you have a claim the service is so poor, Unbelievable.