Poor Service

"Senior Consultants" are never available to take a call, you will hold the line until it hangs up. I've been trying to cancel my policy with these guys for weeks now with no success. A junior consultant will tell you that they are experiencing high call volume, this has always been the case, do something about it. A big and busy insurance company like MiWay needs to hire more "Senior Consultants" whom will attend to our calls as clients. This is just bad service, I am disappointed.

When they are trying to make a sale they are so energetic and will call you everyday until the sale is made but when they have to deal with queries from clients, it's a super long and exhausting process. This needs to be improved, this is not how you treat your clients.