1 reviews | Active since Nov 2011
Poor service
I took a commercial policy with MiWay and agreed with them that my monthly premium will be debited on the 5th of every month. On the 05/03/2018 they indeed debited their monthly premium and their registration fee. To my suprise, on the 31/03/2018 I was debited again for my monthly premium. I called Miway several times and requested many call backs without success. Today I requested a tow truck from my house to the mechanics. I waited for more than two hours. I had to call their call centre numerous times while I was given the run around. Stop calling yourselves Miway, rather call yourselves Yourway. Your service is really terrible and unprofessional. I'm switching insurance as from today.
Please accept our sincere apology for not getting things right and for any hassles we have caused you. Please be assured that this is not the MiWay way! An agent will be in contact with you shortly to discuss your concerns.
Kind regards,
The MiWay Team
Best regards,
Please accept our sincere apology for not getting things right and for any hassles we have caused you. Please be assured that this is not the MiWay way! An agent will be in contact with you shortly to discuss your concerns.
Kind regards,
The MiWay Team
Best regards,
We understand your unhappiness and we apologise for any inconvenience you experienced! Thanks for giving us an opportunity to help and to explain things in more detail - please be assured of our commitment to always deliver awesome service.
We urge you to give us a call if there's anything else we're able to help with.
Kind regards,
The MiWay Team
Best regards,
We understand your unhappiness and we apologise for any inconvenience you experienced! Thanks for giving us an opportunity to help and to explain things in more detail - please be assured of our commitment to always deliver awesome service.
We urge you to give us a call if there's anything else we're able to help with.
Kind regards,
The MiWay Team
Best regards,