1 reviews | Active since Sept 2016

28 Feb 2018, 13:58

Poor service

Iam a client of Miway Insurance and i was not happy with the service i got this morning.. i locked my car keys inside my car and i called the Miway Help to my understanding after i have lodged a call the consultant must call me and tell me the technician is how far and he has been dispatched from where but they never did that. I waited for morethan 3hours and after that 3hours i kept on calling with my own airtime they didn't bother to call once a while to see if im ok or not .. then the technician calls me after and to my surprise with a WHATSAPP CALL so i find that unprofessional

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Replies (2)
MiWay Insurance
MiWay Insurance's reply28 Feb 2018, 14:15
Official

Please accept our sincere apology for not getting things right and for any hassles we have caused you. Please be assured that this is not the MiWay way! An agent will be in contact with you shortly to discuss your concerns.

Best regards,
The MiWay Team

Best regards,

MiWay Insurance
MiWay Insurance's reply16 Mar 2018, 12:14
Official

We’re so sorry for dropping the ball! Please accept our sincere apology for any hassles caused and for keeping you waiting much longer than expected. Thanks for giving Ntokozo the opportunity to step in and help.

Please don’t hesitate to give us a call if there's anything else we're able to help with.

Kind regards,
The MiWay Team

Best regards,