Poor service

I'm very much disappointed with the service I'm receiving from my way. I had an accident on the 29th of May and unfortunately my car was not drivable after that and had to be towed to Panel beaters. Today it is the second of June and nothing has been done on my claim. When I call in to request an update. All I hear is we still waiting for assessment report from assesors. I mean how long does an assessment take, its almost the end of the second week and I still don't know what's happening with my car. My emails are not being ignored and it is really frustrating.