Poor Service

I called the MiWay number on the 29-08-17 and was assisted by Ithumleng placed me on hold for 9mins she took so long that I eventually ended the call and till now she hasn't called me back as a courtesy to enquirer or follow up on my request she was assisting me with. On the 30-08-17 again I was contacted by Liyana who apologized for the previous day's holding time and she transferred me to Nthabiseng. I informed Nthabiseng that all my information was still the same and all I was asking for was a review for a lower monthly premium as I've been a client of MiWay for the past 5 yrs. After being on the phone for over 10mins with Nthabiseng and again being placed on hold for her to confirm with her manager if a lower premium can be done. She finally comes back to me and says there's nothing she can do but she can transfer me to a specific dept. that can assist me?. So why wasn't I transferred to this dept. to start with instead of wasting time only to be told that I have to be transferred again. The "special" dept I was supposed to be transferred to was experiencing high call volumes as per Nthabiseng. She then informed me that it will take 3 working days for them to call me back from today the latest being Friday. Think that gives me enough time to shop around for cheaper insurance. I don't even want to talk about the no claim or claim bonus I think that just shows how MiWay rewards loyal clients.