Poor service

am very dissatisfied with the way this matter has been handled. The accident happened on 12 December 2015. I phoned the emergency number and has to select a lot of options, ( this is a waist of time, if you have an emergency there is no time to worry about the different options) I spoke to a Alex and he asked numerous questions and this even frustrated me even more and I lost my cool over the phone. The vehicle was collected by Johnny's panel beaters situated in Parys. The incident happened on the N1 nearby the Kroonvaal Plaza, closest city was Parys. I registered the claim online and was advised that someone will give me a call , by 2 Monday afternoon I called again to be advised that there is no comments that my veh was taken and was advised another story again. He asked if I have changed the the tyres after the incident? ***, the took the veh on Saturday on a lowbed. How the hell. A lady phoned at 4 the afternoon to advise she received a message to call me. I receive sms messages that they are attending to the claim during last week. I phoned the call centre again to enquiry on what was happening, the lady advised that the claim was approved for R21 odd and advised me of