Poor service

My complain is as follows: <br> <br> On the 15th October I was involved in an accident where I was knocked by a car. The insurance company came and towed the car. The assessor then indicated that the car was write off. I phone then daily, but does not get any from them. Every time I phone, I am being given a new story. The claim number for the above subject is : C68310. As I do not get any assistance from them , even when I want to talk to the manager, they would just put me through, but no one will answer the phone. Its now a month, I do not know what is happening and a way forward regarding my car. <br> <br> I phoned the assessor on Saturday, 12th December 2015, he told me that they have paid Westbank, and the cover does not include the extras and access. He was to sent me a copy of the funds they have paid at the bank, and has not sent. Yesterday, 14th December I called him, and he said that from the payment they made to the bank, they did not include the shortfall, he was to revise the claim and would revert back, and now I am still waiting for his call. Today I also called, but I cannot get any joy from them.<br> <br>