Poor service

We had all our insurances at Miway, I have my life insurance with them where I pay R1200 plus a month, I also had car insurance with them. Our Car got ****** and Miway only settled a portion of the shortfall policy leaving us with just under R19 000 outstanding to Wesbank. Yet they have the nerve to phone me to introduce more products to me, I have now Wesbank on my bank who does not understand my husband was in a horrible accident he is already a month in the hospital and we pray he will be home by December and January his rehabilitation will start.