Poor service

Item: MiWay Insurance
Rating: 1
Author: Stephanie M

Left 2 call back messages on the IVR and did not get an immediate call as per the prompt. Spoke to an agent yesterday and still no one has called me since Friday.

I want someone to call me that can review my premium. I received a renewal letter saying my new premium is r611. I was paying R495 last year...how can it increase more 10%.

Please review this premium? I have never claimed in the4 years neither have I missed a premium. This is insured...

If I do not hear from anyone today,Theni will go ahead and ship around. Im sure another company will be happy to get the new business.

Helpful (0)

Replies (2)

MiWay Insurance's replyOfficial

07 Jan 2020, 11:13

Please accept our sincere apology for not getting things right the first time around and for any inconvenience you have experienced – we assure you that this is not the MiWay way!

We have passed your note on to the right team and an agent will be in touch soonest to assist.
Best regards,
The MiWay Team

MiWay Insurance's reply07 Jan 2020, 11:13

Official

Stephanie M's updateReviewer Update

07 Jan 2020, 16:43

Thank you for your response, I did call in and an agent called me back from the retentions team.
He managed to review my premium.
I am really grateful that he could review my premium.
Thanks Mi-Way

Stephanie M's update07 Jan 2020, 16:43

Reviewer Update

Thank you for your response, I did call in and an agent called me back from the retentions team.
He managed to review my premium.
I am really grateful that he could review my premium.
Thanks Mi-Way