Poor Service

I called miway some time back and asked to be called back because they did not want me to hold on the line, I was then called back and asked to be called back at a later stage or maybe to communicate on email, I have not received any feedback. My concern is that I am paying a high premium for some time and I want them to see if it can be reduced because other companies are offerring lower premium but I do not want to move insurance companies becuase I have been with miway for many years but if I cannot get a better premium I will be forced to move...