Poor service

Item: MiWay Insurance
Rating: 1
Author: madimetjaluc L

I lodged a claim via miway app in a hope to have process done quick and hassle free, but it turned out to be worse. My case was opened on tge 24 October 2021 for front windscreen cracked and since the case has been opened no one has acknowledged my case or query instead they waited for me to call and enquire why or any hold up.

I utilized live chat and assigned to Kwena Papole, the consultant was taking his/her time to reply to my questions, at times i thought they wanted the system to auto kick me out.

After Kwena giving me details of service provider, he/she quickly closed my live chat without letting finding out if i am ok with respond i got from his/her.

This was poor service and Kwena made it wven worse.

If app is not suitable to be used, then why have it. 😡😡😡😡😡😡😡😡

Helpful (0)

Replies (2)

MiWay Insurance's replyOfficial

03 Nov 2021, 08:32

We’re so sorry to hear that your recent experience with us has not been up to standard and we assure you that this is not the level of service that we aim to deliver! Your feedback has been passed on to the right team and someone will be in touch soon to turn this around.
Best regards,
The MiWay Team

MiWay Insurance's reply03 Nov 2021, 08:32

Official

madimetjaluc L's updateReviewer Update

03 Nov 2021, 08:39

I just received call from GlassFit and they confirming a incorrect glass that need to be replaced. 😡😡😡😡

I made it clear on the app that the select on the app for my windscreen was not right.

Had someone from miway called or send email to confirm my query, we wouldn't be here with such frustration. 😡😡😡😡😡

madimetjaluc L's update03 Nov 2021, 08:39

Reviewer Update