BR
Belinda R

1 reviews | Active since Oct 2018

22 Nov 2023, 16:41

Poor Service

I've been on the phone with MiWay for more than 12 min trying to register a claim. I was put through from one 'agent' to the next. Not one of them capable of helping me to register a claim. I just need to mention that this was my 3rd call to them. The only answer I received was 'Eh, I'll put you through'. Then I got cut off or just again been put through to another one not able to help me. At the end of my 12 min call I was informed that 'someone' will phone me back immediately. Needless to say, I'm still waiting for that promised phone call. How can you do business like this? This *********** people are suppose to help me, but not one of them are able to. This is really shocking and very poor client service. Do yourself a favor and NEVER insure with MiWay!

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Replies (1)
MiWay Insurance
MiWay Insurance's reply22 Nov 2023, 16:43
Official
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.

Best regards,
The MiWay Team