nR
nangamso R

1 reviews | Active since Sept 2014

30 Aug 2019, 07:24

Poor service

I guess this is the only language MiWay understands. I’ve been with them for almost 7 years and they are the only reason I created a profile and reset my password on hellopeter .No one does what they get paid for there from call center agents, claims assessors/administrators to their legal department. I had an motor vehicle accident in June now we are in September and my claim still hasn’t been finalized , I’m sitting without a car for a month. the panel beaters ( Auto Magic in Centurion) they chose for me have been bombarding me with messages , emails and empty promises. I have been calling and emailing miway and no one cares and is willing to me to help me resolve this but tomorrow morning they will be the first to debit my account.

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Replies (4)
MiWay Insurance
MiWay Insurance's reply30 Aug 2019, 08:21
Official
We’re so sorry to hear that your recent service experience has left you feeling let down and undervalued and we assure you that it is never our intention to upset you in any way. We have escalated your concerns and one of our agents will be in touch to assist you shortly! Best regards,
The MiWay Team
nR
nangamso R's update31 Aug 2019, 09:02
Reviewer Update
Feeling let down is an understatement!

So I was contacted yesterday and the MiWay agents made promises that they did not honor. When I called this morning , the people that I spoke to who made these promises are not in the office and the people in the office don’t know how to help.

Someone please get this resolved so I can get my car and cancel this policy. I’m sick and tired of being taken for granted!
MiWay Insurance
MiWay Insurance's reply31 Aug 2019, 09:58
Official
Please accept our sincere apology for not getting things right the first time around and for any inconvenience you have experienced – we assure you that this is not the MiWay way! We have passed your note on to the right team and an agent will be in touch soonest to assist. 
nR
nangamso R's update03 Sept 2019, 09:16
Reviewer Update
Note that I still have not received feedback as promised on Saturday. Note even a call to keep me in the loop with what’s happening.
I spoke to 3 managers who promised to call me first thing on Monday morning but no one has.
I’m just left speechless by the way MiWay has handled my claim