Poor self service portal

I try to update the MiMovables portion of my policy frequently, and as per Miway's log on page, you can sign in to your account to "log a claim, manage your policy, make changes", but once logged in you can log a claim, and change your personal information, but you cannot add or delete items from your policy (which you could do previously, as I added my new cell phone last Sept). Trying to get any response from their chat bot is also futile. Shame. it used to be such a vibrant company.