Poor response to new clients

I'm a new miway client and after taking up my policy I have been requested to do a self car inspection through their app which is kind of useless because it doesn't really upload the pictures and has a lot of issues itself even though it's meant to be convenient. So I decided to take my car in at glasfit to do the car inspection and this is where my problem comes in, since the inspection I have requested a miway email address where I must send my inspection certificate to, which I have received, however even today I haven't received a response to say "we have received your certificate and all is in order" or something to that effect. This makes me uncomfortable to drive anywhere because I know how sleek insurance companies can be in finding excuses not to pay out should anything happen. I have requested phone call and sent email yet even now I haven't been called neither do I know that my inspection was approved of or not. What am i to do now?