Poor response and service from Miway

Had an accident on Saturday 4 February, submitted claim and pictures on the app same day. to date I had to send emails, and calls with minimal response. It's almost a week without feedback whether I will get my car fixed or a courtesy car, mind you i'm on Comprehensive cover. Only this afternoon when I called twice I was told about a co-payment that goes with a getting a courtesy car. Let alone the trauma of an accident but the treatment from Miway is disappointing.

Please can someone advice how to get hold on an ombudsman