DD
Darryl D

1 reviews | Active since Nov 2012

20 Oct 2022, 11:07

Poor Quality agents appointed on repairs - 3rd claim with this situation

I'm in the unfortunate situation of having to claim on my policy from MiWay. The admin around my last 3 claims was good, but the service providers they appoint are pathetic. My motorcycle was repaired poorly (parked off for the last year but repaired panels are just falling off by itself), my car was repaired poorly (different colours of paint used), and now another fly by night used to fix a Windscreen. Why can you not use quality approved agents to do your work? On the windscreen, who is MyGlass?? Can we not use a quality approved supplier like PG Glass?? The idea of insurance is to put me back in the same position I was before. I had a quality original windscreen before; it feels like more sub-par quality parts are being ordered from a subpar unknown agent. Feels like I am being cheated!

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Replies (1)
MiWay Insurance
MiWay Insurance's reply20 Oct 2022, 13:15
Official
Thank you for taking the time to write to us and for bringing your concerns to our attention. We can assure you that it is never our intention to upset you in any way and that this is not the level of service that we aim to deliver. We have escalated your message to the right team, and someone will be in touch as soon as possible to provide you with proper feedback. In the interim, we’re so sorry for the upset and frustrations that have resulted from this. Best regards,
The MiWay Team