Poor problem solving! No after sales service!!!!!!

I selected the option of a call back on mi-way's self-help options menu to report a claim, after two weeks a sales rep contacted me on products from mi-way which i informed the consultant that i am disappointed in the service i receive from mi-way and i don't see any reason why i should be interested in any more of mi-way's products. about a week later i received a mail from mi-way informing me that they tried to contact me, since the vodacom signal is very poor at work i missed that but rep**** via e-mail to the address supp****. Yet no response. i stopped the debit order at my bank to get their attention, another person tried contacting me and i made it clear to the consultant that the signal is poor we should communicate via e-mail, so the consultant sent me a mail and i rep**** with all my concerns and what i would like to achieve, never again heard of mi-way.