Poor poor service from Miway Insurance

On the 27th October 2018 my policy was renewed,got an email and I didn't call my insurance as I was home sick. I then called them in November 2018 after going back to work and told them I am not happy with their service. I have been a loyal client of Miway since 2016 and have never put up a claim yet they want to increase my premium. After almost an hour with the agent I told them I would like to cancel my policy and told them I will look for a cheaper cover. I got First For Women and I was happy with their cover. I was transferred to Retention Department where I was assisted by Tshepo....he did what he did and promised to try to reduce my claim and we ended up agreeing on a R800 and something cover. All was good until till today I am still waiting for my reviewed cover documents. I called a few days requesting them still I was told they will email but nothing has come through. I ended up disputing my October premium thinking they would call but no one did. I am getting paid this coming Friday the 23/11/2018 I am worried about how much they will deduct since I have no proof that my premium was reduced. I regret cancelling my new found Insurer after Miway promised me nothing. I should've stayed with First for Women and cancelled Miway. I would like to get feedback on this matter asap.

My details: Esther Morodi ********** 909 **********