Poor Poor service!!!!!!!!!!!!

I am writing this review with great disappointment.

My car insurance is with Mi-way, my debit order date is the 25th of July and the amount is R483.53, the debit order bounced on the 25th of July and I made payment arrangements to pay it and received an SMS with the link and I got a error message , I then went to Ackermans to try and pay it with the same link it gave an error again!!

I have sent emails upon emails with all the error messages, I called Mi-way to make payment arrangements because Capitec was shut down completely and I could not access my funds at all and they gave me grace period till the 10th of Aug, I then went to my bank to find out whats the issue and they said Mi-way is probably trying to debit more than R483.53 which is the current outstanding amount.

I am trying to make a payment so I can be covered with my car, I have a claim in place as well and I don’t want this to affect in any way, please get your house in order and HELP ME MAKE A PAYMENT today, I am trying to pay you guys I don’t see whats so hard about it, give me an alternative method to pay, I have never come across any business that does not want a payment, it is ridiculous!!! I don’t want an agent to call me I need a manager to respond to my query, every month you get your payment now when I need help it’s a cat and mouse game, there has been no positive customer experience whatsoever, please call me urgently !! I need this resolved today, I am definitely going to social media with this as well, maybe that will get your attention.