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Rocco C

1 reviews | Active since Apr 2018

04 Jun 2018, 12:12

Poor Poor Response Times to call

Pathetic Service. They cover you the same day, but if you want to cancel your policy, calls get dropped and no one calls you back.

SMS confirming they would contact me 72 hours, that was last Wednesday... when I called today, I was told that I will be contacted in 3 days... almost R3000 was deducted for a Premium in June 2018, that I am not happy about as my policy was been suspended by virtue of me submitting a cancellation of the policy via the MiWay App...

Not impressed at all... I did not claim, premiums always up to date... why do I have to struggle when they need to action on their part, but I did mine.

0
Replies (7)
MiWay Insurance
MiWay Insurance's reply04 Jun 2018, 12:25
Official

Please accept our sincere apology for not getting things right and for any hassles we have caused you. Please be assured that this is not the MiWay way! An agent will be in contact with you shortly to discuss your concerns.

Kind regards,
The MiWay Team

RC
Rocco C's update04 Jun 2018, 14:40
Reviewer Update
Is the expected waiting time another 72Hrs/3Days? ... I am cancelling my policy so I need an agent whose job it is to do so, not a general agent who will log it with the cancellation or "retention" department. This response rendered here is the exact issue that I have - all standard automated response with no people actually around to sort things out.
RC
Rocco C's update04 Jun 2018, 14:40
Reviewer Update
Is the expected waiting time another 72Hrs/3Days? ... I am cancelling my policy so I need an agent whose job it is to do so, not a general agent who will log it with the cancellation or "retention" department. This response rendered here is the exact issue that I have - all standard automated response with no people actually around to sort things out.
MiWay Insurance
MiWay Insurance's reply04 Jun 2018, 15:01
Official

Apologies for the delay, an agent will be in contact with you shortly to assist you.

Kind regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply04 Jun 2018, 21:43
Official

We would again like to apologise for letting you down and we assure you that we never intend to upset you. Adelaide has since been in touch to assist you and we urge you to let us know if you need help with anything else!

Best regards,
The MiWay Team

RC
Rocco C's update04 Jun 2018, 22:40
Reviewer Update
Adelaide has assisted me sufficiently. Thank you Adelaide. Perhaps if I chatted to you sooner, I would still be a Miway. They should put 10 of you on the 1st line of support.
MiWay Insurance
MiWay Insurance's reply05 Jun 2018, 07:58
Official

Thanks for taking the time to compliment Adelaide for her great service delivery. We will be sure to pass your feedback on to her and high five her for making your service experience memorable.

Best regards,
The MiWay Team