Poor poor communication

Guys at Miway Communication is essential, and creating deadlines and turnaround times for clients is crucial. I mean, I've been in the dark about when the issue would be handled. I sent an email last week asking to be told or given turn-around times on the ongoing issue. This comes after I sent multiple emails to the person handling my case with no response, and I had to call several times to reach her, only to be told she was unavailable after a few days. Can any claims supervisor or manager call me?