Poor ,lengthy insurance claim

<p>Good day all , I purchased R300,000 Ducati 1299 S with R90,000 extras 8/2017. Insurance conducted via recording . No policy was emailed and I requested it to accept/review and adjust anything that I was not happy with. Mid October/2017 I insured my car also with miway and reminded them again of no policy emailed for the Ducati. To this day 27/2/2018 no policies sent for my Ducati or my Toyota yaris. 14/1/2018 I unfortunately had a front wheel slide near Nottingham rd north bound on a breakfast ride with friends and suspect slippery road surface to be the cause as I changed lanes to the outer lane .I have never had a claim or an accident in the past 18years of Sunday breakfast rides with friends . Miway caried out an investigation and since leaving hospital a week ago I have been trying to get the initial recorded recording of the conversation with miway consultant of the insurance. The investigator has not rep**** or phoned on my messages requesting the recorded recording with the consultant. Where to from here as I want this claim C928500 resolved . I need to maybe apply CPA (consumer protection act) with ombudsmen.</p>