Poor Handling of Claim and ******* retention of personalised number plates

<p>MY Miway Claim number is C864573 and the only way to describe the handling of my claim by Miway is pathetic. Although my claim has been finalised, MIWAY has incorrectly retained my personalised number plates. MIWAY claims that all calls are recorded, to date I am awaiting the recording of the call where the consultant was informed that I wish to retain my personalised plates. I have contacted the MIWAY contact centre and they are unable to assist, I have been directed to my claims handler. MIWAY needs to admit that being allocated a claims handler is a failing process as a client is never able to get hold on the claims handler. I wish to have this resolved ASAP, furthermore my personalised plates is my intellectual property and should MIWAY wish to retain this then a settlement will need to be reached.</p> <p>At the time of sending this complaint I have still been awaiting a call from MIWAY which had promised to provide me feedback by 10:00 am.</p>