SN
Sandile N
1 reviews | Active since Oct 2021
08 Oct 2021, 11:40
Poor handling of claim and customer service
MiWay has a prejudiced approach when with customers. A claim was logged with MiWay last week Wednesday claim number C***. When we do follow ups they tell us that they experienced a huge influx of claims because last weeks storm. Why is that our problem. The claims adviser assigned to the claim is unreachable( Brigitte DuPlessis) and does not respond to emails or calls. MiWay has very poor service, I am so disappointed
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MiWay Insurance's replyOfficial
08 Oct 2021, 11:50We assure you that it is never our intention to upset you in any way. We have passed your feedback on to the right team, who will get back to you with proper feedback and see how we can sort this out. In the meantime, please accept our apologies for the frustration and inconvenience you have experienced.
Best regards,
The MiWay Team
MiWay Insurance's reply08 Oct 2021, 11:50
Official
We assure you that it is never our intention to upset you in any way. We have passed your feedback on to the right team, who will get back to you with proper feedback and see how we can sort this out. In the meantime, please accept our apologies for the frustration and inconvenience you have experienced.
Best regards,
The MiWay Team