Poor Handling Claims Process

I am extremely dissatisfied with the manner in which this claim has been handled. The claim was logged on 31 December 2025, yet only on 19 January 2026 did I receive an email requesting a quotation for my sound system — despite the quotation already having been submitted via WhatsApp to both MiWay and a MiWay representative.

The lack of urgency, repeated requests for information already provided, and poor communication have caused unnecessary delays and frustration. This reflects a serious breakdown in MiWay’s claims handling process.

I am requesting that MiWay urgently review this matter, acknowledge the delays, and provide clear feedback on the status of my claim and the next steps to finalise it without further delay. This level of service is unacceptable, and I expect accountability and prompt resolution.