1 reviews | Active since Jan 2016
Poor follow up from Miway
<p>Dear Miway, </p> <p> </p> <p>You take two full days to assess photographs (sent on night of 7th December) and then tell me late on Friday to send the car to the panel beater on Monday 12th. It is now Tuesday 20th December and your appointed panel beater has still not got the parts to repair the vehicle and is now talking maybe having the car back by 13th January. To make matters worse your assigned call centre agent never returns an email and assigned phone number goes to voice mail</p>
We are sorry to hear that you feel let down, we will be in touch to discuss your concerns with you in more detail.
Best regards,
The MiWay Team
We are sorry to hear that you feel let down, we will be in touch to discuss your concerns with you in more detail.
Best regards,
The MiWay Team
5 hours no contact from Miway, how do we get you to respond
5 hours no contact from Miway, how do we get you to respond
And another 30 mins and no contact
And another 30 mins and no contact
Miway are you choosing to not respond ????
Miway are you choosing to not respond ????
Thanks for your note! We confirm that Phillip has since called to discuss your concerns with you in more detail and he also advised that it is never our intention to frustrate you in any way. Our repairer is busy with your car and they will be in touch as soon as the parts have been received.
We do apologise for the delays, please be assured of our commitment to get the repairs done ASAP!
Best regards,
The MiWay Team
Thanks for your note! We confirm that Phillip has since called to discuss your concerns with you in more detail and he also advised that it is never our intention to frustrate you in any way. Our repairer is busy with your car and they will be in touch as soon as the parts have been received.
We do apologise for the delays, please be assured of our commitment to get the repairs done ASAP!
Best regards,
The MiWay Team