Poor feedback on claim

<p>I laid a claim on the 27th August 2016 and my vehicle was towed away to the assessment centre and fair enough I knew things would only start moving on the Monday seeing that it was towed on a Saturday. I was patient and was told the whole assessment process would take 2 to 3 business days, I called again on the 1st, 2nd and 3rd of September and was told my vehicle assessment report still was not done on MiWays side. Fast forward to today the 6th of September and the assessment report still has not been concluded and my vehicle is still sitting there not being repaired, any feedback I have needed I have had to call to get myself and anything I have heard from MiWay has just meant that I wait and wait and wait some more. My patience has run thinner than thin and I am only laying this form of complaint as the calls directed at the consultants have not given me any form of joy. All that I need is an explanation as to why my turnaround times have been more than exceeded... Claim number C766315</p>