Poor customer service with simple request
Got an online insurance quote, could not complete it on the day. Wanted to complete it on a different day and said details did not match their records (possibly due to typing error by myself). Requested a callback to update my details on their records to be able to complete quote online. Got phoned the next day, lady did want to complete quote on the phone but after I stated I just want to update my details to be able to complete quote online she rep**** "okay bye" and put the phone down without updating any of my details. Still unable to register on their website to complete the quote. Might end up taking more expensive insurance just so I don't have to deal with them again.
Helpful (0)
Replies (3)0
Replies (3)
MiWay Insurance's replyOfficial
22 Mar 2019, 13:51We’re so sorry to hear that your recent experience with us has not been a pleasant one! One of our agents will be in touch to discuss your concerns with you in more detail and to see how we can make things right. Best regards,
The MiWay Team
The MiWay Team
MiWay Insurance's reply22 Mar 2019, 13:51
Official
We’re so sorry to hear that your recent experience with us has not been a pleasant one! One of our agents will be in touch to discuss your concerns with you in more detail and to see how we can make things right. Best regards,
The MiWay Team
The MiWay Team
's updateReviewer Update
25 Mar 2019, 07:33Thank you to ****er Baderdien for personally contacting me and rectifying the error.
The way he handled everything deserves a 5 star review. Professional and understanding, all around good experience when talking to him.
's update25 Mar 2019, 07:33
Reviewer Update
Thank you to ****er Baderdien for personally contacting me and rectifying the error.
The way he handled everything deserves a 5 star review. Professional and understanding, all around good experience when talking to him.
MiWay Insurance's replyOfficial
25 Mar 2019, 08:37Wow – It sounds as if ****er saved the day! Thanks for giving him a chance to show you just how much we value you as our client. We’ll be sure to high five him for making such a lasting impression on you and we look forward to keeping you impressed for years to come.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's reply25 Mar 2019, 08:37
Official
Wow – It sounds as if ****er saved the day! Thanks for giving him a chance to show you just how much we value you as our client. We’ll be sure to high five him for making such a lasting impression on you and we look forward to keeping you impressed for years to come.
Best regards,
The MiWay Team
Best regards,
The MiWay Team