Poor customer service

On 13th Dec 2021 I was involved in a minor accident and reported the accident to Miway who arranged to tow the car to their preferred repairer Renew it in Wynburg. After assessment and quotation they told me that it was not economical (expensive) to fix my my car and therefore they going to write it off. I refused and opted to fix the car myself. To date and it has been 3 weeks my car is still with the panelbeaters. Between Miway, Renew it and Firsthelp incompetence I still dont have my car and really need it for when schools reopen. I emailed all 3 companies several times but my plea went on deaf ears.