Poor customer service experience

Good Day

I received an unacceptable and highly disrespectful telephone call from a male individual acting on behalf of MyWay. When I requested to speak to a manager, the individual abruptly terminated the call. This conduct is completely unprofessional and wholly unacceptable. This interaction represents the poorest customer service experience I have ever had with an insurance provider and raises serious concerns regarding MyWay’s staff conduct, training, and complaint handling procedures. I hereby formally demand a full and thorough investigation into this incident. Written feedback detailing the outcome of the investigation must be provided by 27 March 2026 at 13:00. In addition, I expect a formal written apology from the individual concerned, as well as confirmation of corrective action taken to prevent a recurrence. Failure to adequately address this matter will leave me with no alternative but to escalate the issue further.

Date of call: 24.03.2026 Time of call: 15:22 From: ***