Poor customer service by Miway Insurance

Good day Hello Peter

I have submitted my warranty claim to miway on the 25 January 2023. I have attached all the documents they requested. When I phone them to check the status of my claim I'm told motorite who is the third party is requesting for my service records which is attached.

I am worried because there is no urgency from miway on my claim, When I ask they say they depend on motorite response when initially I was told it takes 3 days maximum to get feedback today is the sixth day.

I pay miway I'm their loyal client but the treatment I received is bad n inconsiderate as my car must be fixed whether they approve or decline.

Please assist me by requesting miway to give me feed back on warranty claim.

Claim no C***

You are my last hope

Thanks you Regards

Lucas Makgolane ***