Poor Customer Service by Miway

I have 2 claims which were approved by Miway relating to my car, policy number ***1. The 2 claims are: 552442 & 580690. I called the call centre on 19 February (refe. Number ***) to inquire about what options are available under my cover because I do not have the excess money yet. I was advised that instead of taking my car to a panel beater Miway can pay me the same amount of money they (Miway) would have paid the panel beater under what is called a disclaimer.<br> <br> I then went on Miway website as a logged in client to lodge a claim under this disclaimer. A certain consultant then called me advising me that I still need to take my car for assessment to Great South Autobody which I did. This was after I sought clarity that it's not a new claim but a follow up claim. This was done on 19 Feb 2015.<br> <br> Nkele then wrote me an email confirming my claim and she called me one week later saying I was not supposed to take my car for assessment again and the other consultant didn't know what she was doing. Nkele called me on 20 Feb 2015 to confirm my claim and PROMISED to get back to me about this disclaimer. This was 2 weeks ago. Until today there is no feedback from her. Poor service<br> <br>