XM
Xolile M
1 reviews | Active since Aug 2020
11 Aug 2022, 12:59
Poor customer service
I did send documents to their provided email *** but when I contact them after a day they did not get my email they did not get back to me. Today I contacted them and I was assisted by Nhlapo telephoncally and received my email immediately and thanks for that is what we need. Daily update or acknowledgement and follow up is necessary for customer care. Not to wait for the client to call........... you promised you will do things in miway
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MiWay Insurance's replyOfficial
11 Aug 2022, 13:54It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you. Best regards,
The MiWay Team
The MiWay Team
MiWay Insurance's reply11 Aug 2022, 13:54
Official
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you. Best regards,
The MiWay Team
The MiWay Team