Poor customer service and unfair payout practices

Household and Vehicle Insurance- MiWay vs Outsurance

A few months ago I moved to Miway from Outsurance in a hope to save a few Rands with the tough economic times. Outsurance was not able to match the exact cover Miway was providing which was at a cheaper rate. There is a tradeoff though. I am in the process of claiming from Miway due to the hail storm in johannesburg recently. The aftercare service is poor. My reasons are as follows:

1. After submitting my vehicle damage claim. Miway was only able to source service providers that could start the work at the end of Jan 24. That was a 2 month waiting period. I provided Miway with the details of a service provider that was available and it only took one call. So be ready to be on the phone and get involved in the process. As it stand the vehicle has been striped and waiting for Miway to approve for a week now. According the Miway, no emails from the service provider for authorisation has been received. This has never happened to me before with Outsurance. I have no idea when the vehicle will be ready. I will update this post when the service provider receives the approval. 2. I have also submitted a building claim. I have been paid out and grateful for that. However, be cautious. Miway will source 2 quotes and pay out the one that the lowest. You will be told that the one service provider is pricing out of market prices. This makes no sense as it is a Miway service provider. 3. You are unable to escalate to a senior team member unlike Outsurance. Hence the reason for this review. Miway does not let you live your way. When you are a busy individual and need to type a review like this to get attention to your matter hopefully. I truly regret moving to Miway.

Regards Ashveer