AA
Ashlene A
1 reviews | Active since Sept 2022
04 Aug 2025, 08:54
Poor Customer Service and Lack of Communication
I had filed my third-party claim document and sent to MiWay on July 9. Malebana Mohale has provided excellent service. Then he took leave. After that, I followed up with Kezia Cameron via email to inquire about the outcome. I have not heard back from Kezia Cameron as of yet. I am startled and disappointed by MiWay as a whole because of Kezia's inaction and disdain. My insurance with MiWay has been canceled because of the appalling customer service that Kezia and numerous other employees have provided to clients.
On July 31, I emailed the complaints department, but I haven't heard anything as of yet.
Kindly provide feedback. I have done everything from my side. This isn't my fault. Please close off.
Thank you
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Replies (1)
MiWay Insurance's replyOfficial
04 Aug 2025, 08:55It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's reply04 Aug 2025, 08:55
Official
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team