NM
Neo M
1 reviews | Active since Sept 2020
08 May 2024, 11:53
Poor customer service and App
The customer service? Very disappointing. I switched to Miway since after the 20th of April. I am meant to approve Debi check on the App and upload my self inspection but the App keeps giving me an error message. I then called and asked for an agent to call me back and I have sent emails without a response. How else can a person receive help from you guys so that I know from the 20th of May my 1st premium will definitely be going off? That time you were quick to return my call when I wanted a quote, of course anything for a quick sale!
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MiWay Insurance's replyOfficial
08 May 2024, 11:54It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's reply08 May 2024, 11:54
Official
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team